Return & Refund Policy
Updated at 2023-06-17
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to The Bridge Advertising Agency, that is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the The Bridge Advertising Agency Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit The Bridge Advertising Agency and use the services.
-Service: refers to the service provided by The Bridge Advertising Agency as described in the relative terms (if available) and on this platform.
-Project: refers to the service provided by The Bridge Advertising Agency as described in the relative terms (if available) and on this platform.
-Website: The Bridge Advertising Agency.”’s” site, which can be accessed via this URL: https://thebridgead.com/
-You: a person or entity that is registered with The Bridge Advertising Agency to use the Services.
Return & Refund Policy
Thanks for your trust in The Bridge Advertising Agency. We appreciate the fact that you like to hire The Bridge Advertising Agency to handle your projects or to buy any of our Digital Products. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and paying for our Services or Products.
As with any business experience, there are terms and conditions that apply to transactions at The Bridge Advertising Agency. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at The Bridge Advertising Agency, you agree to the terms set forth below along with Policy.
If there’s something wrong with the product/service you paid for, or if you are not happy with it, you will be able to issue a refund depending on the terms that apply to the Service or the product you paid for.
Refunds
We at ourselves to serve our customers with the best Digital Products & Services. We make sure that our consultants study your business, the products or services you offer, and your business goals to be able to help you achieve those goals with an affordable budget and within a specific time scope that is determined based on your project requirements.
Sadly, there are times when we may not have enough resources or manpower to handle your project or if our consultants don’t have enough experience in your business industry. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment, then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing your project. We take utmost care while working on your project.
We follow certain policies to ensure transparency, efficiency, and quality customer care:
For Digital Products:
-We DO NOT allow returns on Digital Products for any reason.
For Graphic Design and Video Editing Services:
– The Retainer amount is subject to increment if the Scope of Work or Duration increases beyond the deliverables or expectancy.
– You don’t have the right to withdraw any of the paid fees after 5 days of signing the contract and paying the total fees to The Bridge Advertising Agency for any reason.
– In case of termination before 5 days of signing the contract, The Bridge Advertising Agency has the right to deduct any paid fees for any product or service that was used in your project, in addition to the working hours counted in working on your Video Project or Art Work (Graphic Design).
– Any notice given by one party to the other pursuant to the Contract shall be sent to the other party in writing or by fax and confirmed in writing to the other party’s specified address. The same has to be acknowledged by the receiver in writing.
– In cases of dispute, claim & legal action arising out of the contract, the parties shall be subject to the jurisdiction of courts in London, the United Kingdom.
For Website Design Services:
– The Retainer amount is subject to increment if the Scope of Work or Duration increases beyond the deliverables or expectancy.
– You don’t have the right to withdraw any of the paid fees after 30 days of signing the contract and paying the total fees to The Bridge Advertising Agency for any reason.
– In case of termination before 30 days of signing the contract, The Bridge Advertising Agency has the right to deduct the “Domain Name” Fees, “Hosting” Fees “Email” Fees, and “Email Marketing” Fees in addition to the working hours counted in designing and developing the Website.
– Any notice given by one party to the other pursuant to the Contract shall be sent to the other party in writing or by fax and confirmed in writing to the other party’s specified address. The same has to be acknowledged by the receiver in writing.
– In cases of dispute, claim & legal action arising out of the contract, the parties shall be subject to the jurisdiction of courts in London, the United Kingdom.
For Mobile Application Development Service:
– The Retainer amount is subject to increment if the Scope of Work or Duration increases beyond the deliverables or expectancy.
– You don’t have the right to withdraw any of the paid fees after 30 days of signing the contract and paying the total fees to The Bridge Advertising Agency for any reason.
– In case of termination before 30 days of signing the contract, The Bridge Advertising Agency has the right to deduct the “App Store” Fees, “Google Play” Fees “Domain Name” Fees, and any other paid Fees in addition to the working hours counted in designing and developing the Application.
– Any notice given by one party to the other pursuant to the Contract shall be sent to the other party in writing or by fax and confirmed in writing to the other party’s specified address. The same has to be acknowledged by the receiver in writing.
– In cases of dispute, claim & legal action arising out of the contract, the parties shall be subject to the jurisdiction of courts in London, the United Kingdom.
For Chatbot Development Service:
– The Retainer amount is subject to increment if the Scope of Work or Duration increases beyond the deliverables or expectancy.
– You don’t have the right to withdraw any of the paid fees after 10 days of signing the contract and paying the total fees to The Bridge Advertising Agency for any reason.
– In case of termination before 10 days of signing the contract, The Bridge Advertising Agency has the right to deduct any paid Fees for any service or products that have been used in the project, in addition to the working hours counted in designing and developing the Website.
– Any notice given by one party to the other pursuant to the Contract shall be sent to the other party in writing or by fax and confirmed in writing to the other party’s specified address. The same has to be acknowledged by the receiver in writing.
– In cases of dispute, claim & legal action arising out of the contract, the parties shall be subject to the jurisdiction of courts in London, the United Kingdom.
For Digital Marketing, Social Media, SEO (Search Engine Optimization), and any Online Marketing or Online Business Service:
– The Retainer amount is subject to increment if the Scope of Work or Duration increases beyond the deliverables or expectancy.
– You shall notify The Bridge Advertising Agency in writing one(1) month in advance whenever they would like to discontinue the engagement and vice versa.
– In case of termination You will pay the amount invoiced till the termination date to The Bridge Advertising Agency.
– The Bridge Advertising Agency has the only right to be the Admin of All Google and Social Media Accounts until the end of the agreement.
– You can’t publish any post on Facebook & Instagram without permission from The Bridge Advertising Agency.
– Any notice given by one party to the other pursuant to this Contract shall be sent to the other party in writing or by fax and confirmed in writing to the other party’s specified address. The same has to be acknowledged by the receiver in writing.
– In cases of dispute, claim & legal action arising out of the contract, the parties shall be subject to the jurisdiction of courts in London, the United Kingdom.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
-Via Email: [email protected]
-Via this Link: https://thebridgead.com/contacts/
